❤A Letter To Customers❤

Hello, dear customers.💌💌💌

✈✈✈✈About Shipping:We process orders between Monday and Friday. The order will be produced and shipped in the order of payment. The order will be processed within 1-7 working days after the order is placed, and the order will be shipped the next day after processing. Please note that we do not ship on weekends (if you mind the length of time, please place your order carefully).

After the order is shipped, an email will be automatically sent to your mailbox, please check it carefully. The e-mail will contain the logistics number of the shipping order. It can be used to query the logistics details of the order.✨✨✨

Because of the impact of covid-19. Logistics may be delayed. You can check the logistics details two or three days after receiving the mail. Secondly,It is recommended to use trackdog.com to query the logistics details for more accuracy.💓

Finally, thank you customers for your purchase! ! ❤❤

✈✈✈About Return:

  • Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

  • Cancellations/Returns
If we sent the wrong order or item(s), or you received any broken items. Please submit a support ticket and attach some clear photos of the items that could present a quality issue and email [email protected], we will offer you a full/partial refund or exchange service.

Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

  • Exchange & Return
If we sent the wrong order or item(s), or you received any broken items, or the quality of the products you received is poor/defective. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.

Attention:

The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via [email protected]. We are not responsible for the consequences and costs of any unconfirmed returns.
 
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.

☆Products are damaged by misuse, mishandling, or poor maintenance.
☆Personal Reasons due to changed mind, personal taste, etc.

Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.